| Requirement Defined:
With today’s fast paced environment companies like yours can not afford to wait on
business critical information. Too often it takes hours, days, or even weeks to obtain the
information you need. Rather than shifting through old e-mail, voice mail, or post-it
notes wouldn’t it be beneficial to have all customer or vendor contact history in one
convenient location?
Currently we delegate via those same e-mails, voice mails, etc. How can we be positive our
directives have been followed? When the question arises months from now, how do you show
who did it and when?
Contact Management Defined:
Contact Management is a state of the art PRMS™ bolt-on product that provides enhanced
communications for your organization. This product was developed to provide our clients
the ability to maintain, in one location, notes and activities related to specific
customers and/or vendors.
Because this product is fully integrated into PRMS™,
customer or vendor information can be easily maintained and retrieved. Activities can be
entered as directives to individuals or groups with follow-ups where needed. In
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short
this is one product which provides any PRMS™ user a competitive edge.
Product Architecture:
This product was specifically written as a "Bolt-On" application for the
PRMS™ user. The product is written using state of the art RPG IV coding techniques
and adheres to the strict programming standards set forth by interBiz. It’s e-mail in
PRMS™. It can replace ACT™ or TeleMagic™ (ActionWare™) because
it’s not interfaced with PRMS™, it’s integrated.
Product Direction:
This will be the hottest product of the year!!! We are already setting calendar dates for
training and installation. As PRMS™ is enhanced and taken in new directions the
Contact Management system will follow. We expect heavy client usage thus driving periodic
upgrades and enhancements. This is one product you don’t want to miss, your
competitors won’t!!!
Features:
All Customer / Vendor Contact Activity is stored in a central repository which is
integrated into your PRMS™ applications.
Quick and easy retrieval of historical information. No more tracking down information from several
sources. |
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Information
is integrated into the Customer / Vendor
databases. Historic information is kept with that Customer or Vendor. Time Savings!!!
Information is there when you need it. You do not have to wait for someone to "get
back to you".
Customer / Vendor information integrity. As employees "come and go" the activity history remains
within the company.
Integration with PRMS™. Only one Customer / Vendor database is maintained. Activity
information is integrated within the PRMS™ application thus providing quick and easy
retrieval.
Time Sensitive Activities. Use the Activity Module to set future required actions (call backs,
follow-ups)
.
Contact Management gives E-mail
capabilities within PRMS™ between users for
Customer and Vendor activities
Bolt-On Aps Overview
Company Information
SCL Consulting
SCL Programming
Remote Education
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