Discover the Performance-Enhancing Features of Final Link™

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Connecting People, Activities & Information

The key to lower costs and improved productivity is getting the right information to the right person at the right time. Your users, throughout the enterprise and in different departments, often need access to information that is relevant to their current tasks but not part of their usual job or applications. The structured data of enterprise applications needs to be used with unstructured information (e.g. text) and communicated to all who should be involved, whether in the plant, administration, traveling, or even employees of a supplier or customer. Success in providing these facilities will achieve better coordination of activities and enhanced management of the business. The results will be improved productivity, reduced costs, and growth of sales, even in harsh economic times. 

Companies need a communications tool that is integrated with the appropriate customer, vendor and product information of their enterprise systems, and services all departments and individuals, as well as external addressees such as sales or shipping agents, vendors, customers. They need Final Link™

 		Final Link™ integrates into your ERP system:

   Activities (messages) created by internal users
   Activities created by custom event triggers (See examples below)
   Activities are identified by 
   - Customer, Vendor or Product number
   - Activity type (where the activity was initially created Ex.: Order Entry)
  - Keyword(s) (tied to the activity type, Ex.: Order number)
  - Priority
  - Recipient(s) list
  - Date and time stamp
   New messages (activities) can be viewed in your personal in box (New Activity Workbench) 
   A central repository of all activities
   Activity Workbench allows inquiry into the central repository
   Three levels of drill down into the central repository
   Customer, Vendor or Product number
   Activity type (where the activity was initially created Ex.: Order Entry)
   Keyword(s) (tied to the activity type, Ex.: Order number) 		 

 

 
Final Link™ is a solution for your key business management objectives:

  Customer relationship management
  Vendor relationship management
  Collections control
  New Product Rollout
  RGA Control
  Product recall procedures
  Process quality recording
  Product testing and assurance
  Customer service desk activities 
  Engineering change control

Event triggers are RPG programs written custom for you to generate and distribute automatic messaging from your ERP system to anyone with an AS/400 sign on or anyone outside the AS/400 such as customers or vendors. These messages are stored for easy retrieval in Final Link's™ central repository. 

Examples of event triggers could include the following automatic system generated notifications or requests for action:

  If a customer order is cancelled, notification is sent to sales, the master scheduler and forecast coordinator.
  If a large order (by $ amount) is accepted, notification is sent to the scheduler and forecast coordinator.
  When a production order delay becomes likely, notification is sent to a planner:
  When the critical ratio is less than user entered value.
  If days before ship date less than time remaining.
  Notification to the master scheduler and production control when a customer's ship date changes.
  When period-to-date orders exceed period forecast, notification is sent to the forecast coordinator.
  Notification to the Controller and sales on critical past due accounts (linked to Credit Hold).
  Notification is sent to the appropriate manager of anticipated delays based on reason codes.
  Sales and QC are automatically notified about customer return, with inspection determined cause.
  Notification to purchasing if receipt exceeds established tolerances.
  Notification to sales if a new customer places an order, or when the first order for new products is placed.
Notification to sales when an order above a user defined value is shipped.

Final Link is integrated into your ERP system and utilizes your existing database.  All communications are linked with your vendors, products, customers, and activities.

 Example of a Final Link Activity Screen showing activity type, priority, action required



Systems Conversion, Ltd.
202 S. Erwin Street, Cartersville, GA 30120
 770-606-9615